Order & Payments
To make the purchase, follow the online procedure carefully.Santoni reserves the right to refuse or cancel an order, in case of doubts regarding the veracity of the payment (incomplete or inconsistent personal data, payment issues in previous purchases, doubtful authenticity of the credit card) or unavailability of products. Refusal or cancellation of the order (by e-mail or telephone) may not be timely and could also follow subsequent contact by the customer.
How do I make a purchase?
Select the shipping country from the menu at the bottom of the Homepage. Click on the desired product to access the relevant product page and view in detail all the information regarding the product itself. Select your size and click on "Add to Cart". To proceed with your purchase immediately, click on "Shop Now". To modify the content of your shopping bag, click on "View and Edit Cart".
You can then proceed to the checkout by filling in all the address fields, as well as the desired payment method. To find out what payment methods are available, go to the Price and Payment Method section. Finally, check your order summary and click "Place Order”.
Once you have made your purchase, you will receive an e-mail containing a summary of your order and confirmation that it has been correctly received.
Prices and Payment Methods
The prices indicated on the website are inclusive of VAT. Any shipping costs or payment charges shall always be communicated to the customer in advance via the website or the present conditions.
Secure payments
All online transactions are processed securely, guaranteeing our customers maximum security of their data. Santoni Online Store currently accepts the following payment methods:
Payment methods accepted
Card payments:
you have the option to pay by credit or debit card. Accepted credit cards include: VISA, MASTERCARD, AMEX, Maestro, Union Pay, Diners, Discover, Maestro UK. Under no circumstances and at no payment stage has Santoni access to customers’ credit card information, which is directly sent via secure connection to the banking institution that manages the transaction. Italy only: we also accept payments via POSTEPAY and all rechargeable cards operating within the VISA ELECTRON circuit.
Have you ever heard of PSD2?
Have you ever heard of PSD2 Security? As of 28 December 2020, online payments are even safer thanks to new PSD2 European regulations introducing new authentication rules. Security is extremely important to us, as such we would like to confirm that your details are always encrypted and safe. Please also note that payments via credit and debit card are subject to validation and authorisation by both us and your credit institution. When you place an order and pay by card, your banking institution might ask you to confirm your identity via 3D Secure authentication. 3D Secure authentication reduces the number of online fraud activities, including identity theft and the unauthorised use of cards. It protects cardholder details and decreases fraud attempts. There are many ways to authenticate online payments and you may be asked to confirm your identity via SMS, email, or TouchID. We recommend that you contact your banking institution to ensure that they have your correct contact details in case you are asked to use SMS or email for 3D Secure authentication.
PayPal payments:
PayPal is a completely secure online payment method that allows you to pay for your order by accessing your account directly. The account details and credit card details linked to your account are managed directly by PayPal, which sends you email notification after the payment has been made.
Apple Pay:
Apple Pay is a payment method that allows you to make online payments using your Apple devices
SOFORT Banking:
when you make a purchase using this payment method, you are redirected to the Sofort website to complete the payment. Goods are shipped only once the actual payment is received by the bank.
Klarna:
find more information about deferred payment and how to use it online HERE.
Scalapay:
Find further information about this payment option HERE.
Why was my payment refused?
The payment may not be successful due to the following reasons:
Credit Card payments:
- Check your credit or debit card details and verify that your billing address matches the one associated with your card.
- The card is not authorized for international payments. We inform you that our Bank head office is based in Amsterdam, so it will be necessery to make the transaction with an authorized circuit.
- Your card has reached the limit for online payments. Check that the credit or debit card limit does not prevent the charge of the due amount
- The transaction page has expired
Paypal payments:
- Check your Paypal account and verify that the registered payment cards are up to date or that the account balance is sufficient
- Make sure your Paypal account is verified.
- the page has been left before finishing the check-out procedure.
- The transaction page has expired
In these cases, please contact Paypal for more detailed informations about your Paypal account.
Last updated 15/10/2024
